1. Nature of Digital Products
The services provided by Edge Quant Technology are "Digital Content" and "Online Subscription Services." Under the Consumer Protection Act of the Republic of China (Taiwan) and the "Reasonable Exceptions to the Right to Cancel Distance Sales," the services of this Platform belong to "digital content provided via intangible media or online services completed upon provision."
Therefore, once you subscribe and activate the service (i.e., gain reading access or data access), the standard seven-day cooling-off period does not apply. You cannot apply for a full refund based on unconditional return. Please carefully evaluate your needs before subscribing.
2. Subscription Cancellation and Termination
- Cancel Anytime: You can cancel your "auto-renewal" at any time through the Member Center or by contacting customer service.
- Period of Rights: After canceling your renewal, you can continue to use the service until the end of the "current billing cycle." After the cycle ends, the system will no longer charge you, and your premium membership access will automatically terminate.
- No Refunds: For subscription fees that have already been deducted and for the current billing cycle that has already taken effect, we do not offer pro-rated refunds or reimbursement services.
3. Exceptional Refund Circumstances
If the following special circumstances occur, you can contact customer service to apply for a refund:
- Duplicate Billing: Due to a system error, the same account was charged multiple times within the same billing cycle.
- Service Not Activated: You have completed the payment, but due to a system failure, membership access cannot be activated for more than 48 hours.
4. Contact Us
If you have any questions about subscription plans, billing amounts, or the cancellation process, please feel free to contact us through the following methods, and we will assist you as soon as possible:
- Customer Service Email: edge_service@edgequant.net
- Service Hours: Monday to Friday 09:00 - 18:00 (GMT+8)